Shipping Policy

At SOVANA, we aim to deliver your order quickly and efficiently.

1. Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.
During high-demand periods, processing may take slightly longer.

2. Shipping Time

Delivery usually takes 5–15 business days, depending on your location and the chosen shipping method.
Tracking information will be emailed to you once your order ships.

3. Shipping Costs

Shipping costs are calculated at checkout based on order weight, destination, and method.
Occasionally, we offer free shipping promotions.

4. Customs and Duties

International orders may be subject to import duties or taxes, which are the buyer’s responsibility.

5. Lost or Delayed Packages

If your package is lost or significantly delayed, contact us at sovaana@support.com for assistance.