Refund & Return Policy

Your satisfaction matters to us. If you are not fully happy with your purchase, we’re here to help.

1. Eligibility for Returns

  • Returns are accepted within 30 days of delivery.

  • Items must be unused, in original packaging, and in resealable condition.

  • Certain items (e.g., beauty products, undergarments, or sale items) may be non-returnable for hygiene or clearance reasons.

2. Return Process

To initiate a return:

  1. Contact us at sovaana@support.com with your order number and reason for return.

  2. We’ll provide return instructions and a return authorization.

  3. Once received, we’ll inspect and process your refund.

3. Refunds

Approved refunds are issued to your original payment method within 5–10 business days.
Shipping fees are non-refundable unless the product was defective or incorrect.

4. Exchanges

We only replace defective or damaged items. To request an exchange, email us at sovaana@support.com.